Returns

We want you to be happy with your new purchase. If, for any reason, you are not satisfied, you can return the item(s) to us within 14 calendar days for a full refund. Please make sure to notify us by email at customercare@besnard.co so we know we can expect your package. The returns can be sent to the following address:

BESNARD - RETURNS
President Kennedylaan 777
1079 MS, Amsterdam
The Netherlands

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error can’t be changed or refunded. Please make sure to fill in the return form and wrap the items carefully.

Exchanges

Unfortunately, we are unable to offer an exchange service. Please return the product you wish to exchange following the returns procedure above for a full refund, and then place a new order for the items that you would prefer.

Refunds

We will send a refund confirmation once we have received and processed your return. We refund the money to the same account as you made the payment with. Please note that we do not refund shipping costs, or any costs made returning the goods to us. In addition, we cannot accept liability for, and are unable to refund, items that are lost or damaged in transit back to us. We recommend the use of a tracked service when returning goods.