We want you to be happy with your new purchase. If, for any reason, you are not satisfied, you can return the item(s) to us within 14 calendar days for a full refund. Please make sure to notify us by email at firstname.lastname@example.org so we know we can expect your package. The returns can be sent to the following address:
BESNARD - RETURNS
President Kennedylaan 777
1079 MS, Amsterdam
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error can’t be changed or refunded. Please make sure to fill in the return form and wrap the items carefully.
Returns from outside the European Union
Contact us at email@example.com to proceed with your return and please wait for our reply. We can share a return label or you can use your own preferred shipping method. If we provide the return label, shipping costs will be deducted from the refund.
If you prefer to use your own shipping method, we recommend the use of a tracked service when returning goods. While filling out the customs declaration (CN22 and / or CN23), please mark "Returned Goods - Failed sale" and attach the document on the outside of the parcel.