Shipping & Delivery

Shipping

We aim to ship all orders within one working day. During peak periods, it may take up to two days. Transit times displayed below are in addition to this processing time.

Zone	Shipping	Cost	Estimated delivery	Free Shipping
The Netherlands	PostNL	€ 5	1-2 business days	Orders > € 150
Belgium, France, Germany & Luxembourg	UPS Standard DHL Express	€ 10 € 15	1-3 business days 1-2 business days	Orders > € 200
Europe Zone 1	UPS Standard DHL Express	€ 15 € 25	2-4 business days 1-2 business days	Orders > € 250
Europe Zone 2	UPS Standard DHL Express	€ 20 € 30	2-5 business days 1-2 business days	Orders > € 350
Rest of Europe & North America	DHL Express	€ 25,-	1-2 business days	Orders > € 350
Rest of the World	DHL Express	€ 30,-	2-4 business days	Orders > € 350

Once your order ships, you should receive shipping confirmation. If it's been more than three business days and you haven't received tracking information, feel free to email us at customercare@besnard.co to make sure your order is on its way. Business days are Monday to Friday. Weekends and Bank holidays are excluded. Orders placed on a weekend or bank holiday day will be collected on the next business day.

Please note that if your order includes both ready-to-wear and made-to-order items, we will ship everything together once the made-to-order item is ready, unless individual items qualify for free shipping on their own.

Zones

Zone	Countries
Europe Zone 1	Austria, Denmark, Finland, Ireland, Italy, Monaco, Portugal, Spain, Sweden & United Kingdom
Europe Zone 2	Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia & Slovenia
Rest of Europe & North America	Albania, Andorra, Bosnia and Herzegovina, Canada, Gibraltar, Guernsey, Iceland, Jersey, Kosovo, Liechtenstein, Mexico, Montenegro, North Macedonia, Norway, San Marino, Serbia, Switzerland, Turkey, Ukraine & United States
Rest of the World	Australia, Canada, China, Cyprus, Hong Kong, Japan, Malta, Malaysia, Mexico, New Zealand, Singapore, South Korea, Switzerland & Taiwan

Taxes & Duties

European Union

Orders shipped within the European Union are subject to the VAT rate of the destination country, in compliance with EU regulations as of 1 July 2021.

United Kingdom

For orders up to £135 shipped to the United Kingdom, VAT is included in the checkout total, and no additional VAT is required upon import. For orders exceeding £135 shipped to the UK, VAT is excluded at checkout. Customers are responsible for paying the applicable VAT upon importing goods into the UK.

Outside the European Union

Orders shipped to countries outside the European Union are excluded from VAT. Please note that on orders outside the EU, we cannot guarantee that all customs duties and local taxes are included. Customs duties and/or local taxes are the buyer’s responsibility.

If you choose not to accept the duties or taxes after your package has left our premises, and the package is returned to us, you will be liable for all direct costs we incur. These costs may include, but are not limited to, packaging, shipping, local VAT, and duties. Such costs will be deducted from the refund.

For certainty regarding your country's duties and taxes, we recommend contacting your local customs bureau directly. Please ensure awareness of local taxes and duties before ordering from our site.