Shipping & Delivery

Shipping

We endeavour to ship all orders within one working day, however during peak periods it may take up to two. Transit times displayed below are on top of this time. Orders will be dispatched once payment has been confirmed.

Zone	Service	Cost	Estimated Delivery	Free shipping for orders above
Belgium, Germany & the Netherlands	PostNL/DHL	€ 5,-	1-2 business days	€ 100,-
Europe zone 1	PostNL/DHL	€ 10,-	2-5 business days	€ 200,-
Europe zone 2	DHL Express	€ 20,-	1-2 business days	€ 350,-
North America	DHL Express	€ 25,-	2-4 business days	€ 350,-
Asia	DHL Express	€ 30,-	2-4 business days	€ 350,-
Australia & New Zealand	DHL Express	€ 30,-	3-4 business days	€ 350,-

 

Once your order ships, you should receive shipping confirmation. If it's been more than three business days and you haven't received tracking information, feel free to email us at customercare@besnard.co to make sure your order is on its way. Business days are Monday to Friday. Weekends and Bank holidays are excluded. Orders placed on a weekend or bank holiday day will be collected on the next business day.

Zones

Zone	Countries
Belgium, Germany & the Netherlands	Belgium, Germany & the Netherlands
Europe zone 1	Austria, Denmark, France, Ireland, Italy, Luxembourg, Monaco, Poland, Spain & United Kingdom
Europe zone 2	Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Montenegro, Norway, Portugal, Romania, Slovakia, Slovenia, Sweden & Switzerland
North America	Canada, Mexico & the United States
Asia	China, Hong Kong, Japan, Malaysia, Singapore & South Korea
Australia & New Zealand	Australia & New Zealand

 

Please contact us at customercare@besnard.co if your country is not on this list.